1. About Us
“Clarora Freight” is operated by Clarora s.r.o., registered at Příčná 1892/4, Nové Město (Praha 1), 110 00 Praha, Czech Republic, Company ID (IČO): 23323981 (“Clarora”, “we”, “us”, “our”). Contact: support@claroraapp.cz, privacy: privacy@claroraapp.cz.
2. Acceptance of Terms
By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
3. Service Description
Clarora Freight provides a digital logistics platform that connects shippers and carriers, enables shipment postings and bookings, pricing, messaging, and related tools (“Marketplace”). Clarora is not a carrier; shipments are performed by independent carriers.
4. Eligibility & Account
- You must be legally capable to contract and, where applicable, duly authorized by your company.
- Provide accurate information and keep credentials secure. You are responsible for activity under your account.
- We may verify identity/company status and may suspend/terminate accounts for policy or legal breaches.
5. Shipper & Carrier Responsibilities
5.1 Shippers
- Ensure shipment information is accurate and lawful (goods description, weight, loading/unloading requirements).
- Provide safe access, loading documents, and pay agreed fees, surcharges, and taxes.
5.2 Carriers
- Maintain valid licenses, insurance, permits, and compliance with applicable transport laws.
- Ensure vehicle safety, driver qualifications, and timely performance; report incidents promptly.
6. Fees, Pricing & Payments
- Marketplace prices and fees may be dynamic. You agree to pay all applicable charges, taxes, and tolls.
- Where Clarora facilitates payments, funds flows are executed via authorized payment partners. Payout timelines may vary.
- We may offset unpaid amounts or suspend Service for non-payment.
7. Compliance & Prohibited Use
- No unlawful goods, hazardous materials without proper compliance, or violations of sanctions/embargoes.
- No abuse, fraud, scraping, reverse-engineering, or interference with the Service or its security.
- Follow all road safety, weight, driving time, and customs rules applicable to your route and cargo.
8. Insurance & Risk
Carriers are responsible for maintaining mandatory transport and cargo insurance as required by law and contract. Shippers should arrange additional insurance if needed. Clarora does not provide cargo insurance unless expressly stated.
9. Ratings, Reviews & Content
You grant Clarora a non-exclusive license to host and display content you submit (e.g., company info, reviews), subject to our policies. We may remove unlawful or abusive content.
10. Privacy
Your personal data is processed as described in our Privacy Policy.
11. Disclaimers
The Service is provided “as is” and “as available”. Clarora makes no warranties regarding availability, fitness for a particular purpose, or uninterrupted/secure operation.
12. Liability
To the maximum extent permitted by law, Clarora is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, whether based in contract, tort, or otherwise. Clarora’s aggregate liability shall not exceed the greater of (i) EUR 100, or (ii) total fees paid to Clarora by you in the 3 months preceding the claim.
13. Indemnity
You agree to indemnify and hold Clarora harmless from claims arising out of your use of the Service, breach of these Terms, or violation of law or third-party rights.
14. Suspension & Termination
- You may request account deletion at any time at /remove-account.
- We may suspend or terminate access for suspected fraud, non-payment, or legal/policy violations.
15. Governing Law & Disputes
These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. Courts of Prague shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise.
16. Changes
We may update these Terms from time to time. Material changes will be notified in the app or on the website. Continued use after the effective date constitutes acceptance.
17. Contact
Clarora s.r.o.
Příčná 1892/4, Nové Město (Praha 1), 110 00 Praha, Czech Republic
Company ID (IČO): 23323981
Support: support@claroraapp.cz | Privacy: privacy@claroraapp.cz
Last updated: 5 Oct 2025
